RETURN POLICY

ALL SALES ARE FINAL

Damaged and missing items are the only two circumstances in which I will issue a refund. Buyers have five business days from the date of delivery to inspect the artwork and contact is@isabellekitze.com to request a refund.

DAMAGED ITEMS

If your item was damaged in transit, please email is@isabellekitze.com with your order number, full name, and a photo of the unopened damaged box and the damaged item within. Sometimes the boxes might look rough on the outside, but the item inside is in good condition.

MISSING ORDERS

If you believe your package is missing, please contact me via email at is@isabellekitze.com with your order number and full name if you do not receive your order in…

USA orders: 2-3 weeks
International orders: 4-8 weeks

If I received a returned package from USPS/UPS or customs:

a) You can pay shipping again to have the package re-sent or,

b) I can refund your order, minus a 10% restocking fee & the original shipping costs. I will automatically refund your order if I do not hear back via email within 10 business days of notifying you of the returned package (check your spam!).

SHIPPING / CUSTOMS POLICY

INTERNATIONAL BUYERS:

Additional taxes/charges/fees are the customer's responsibility and must be paid to your country to claim your package.

You may experience package delays (2+ weeks) and additional processing fees. You may check with your country's customs office to determine what your additional costs will be before buying.

I, Isabelle Kitze, am not responsible for any import taxes and they are not included in the item price or shipping cost. Thank you for your understanding.

COUNTRIES I CANNOT CURRENTLY SHIP TO

Due to UPS and USPS shipping restrictions, I will provide a refund if you place an order from:

  1. Afghanistan

  2. Eritrea

  3. Iran

  4. Kuwait

  5. Lebanon

  6. Seychelles

  7. Venezuela

  8. Kiribati

Thank you for your understanding.

RETURN + SHIPPING POLICY